PAYMENTS

Payments for products purchased on serpentine.mx are accepted through paypal. All transfers conducted through serpentine.mx are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms and conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

SHIPPING

Please allow between 2 and 4 business days for order processing. Once your ordered has been processed item(s) will be shipped within the following 48 hours. Orders are not shipped or delivered on weekends or holidays. Orders are shipped via FedEx®. We offer global shipping to all destinations, domestic & international shipping charges as bellow: FedEx® DOMESTIC NEXT DAY DELIVERY (within Mexico) –  $150.00 MXN FedEx® DOMESTIC ECONOMIC (within Mexico) – $120.00 MXN FedEx® INTERNATIONAL PRIORITY (estimated 2-5 day delivery) – $800.00 MXN.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may apply, depending on your region and local custom duties. These charges are at the customers own expense.

HOW DO I TRACK MY PACKAGE ONLINE?

Upon shipment you will receive a confirmation e-mail with your tracking number. You can track your package at fedex.com/tracking 

SERVICE DELAYS 

serpentine.mx is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances relatedto the courier itself, such as clearance delays.

RETURNS

We accept returns within 5 days of item receipt. Items may be returned for a refund or exchange. Please contact [email protected] to organize your return prior to shipping. Please note that the product must be returned unused, in original packaging including all tags. In the case of returns or exchanges neither the original shipping cost nor the return shipping cost will be repaid. We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Please note we do not offer refunds for on sale items. 

ADDITIONAL INFORMATION

serpentine.mx reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event that a product is sold out, serpentine.mx has the right to cancel the order and refund any amount paid. serpentine.mx shall also notify the customer of equivalent replacement products if available. All inquiries please e-mail us at [email protected]. That you for shopping at serpentine.mx.